Welcome to Swimline Shop at poolessent.com! These Terms and Conditions govern your use of our website and all purchases made through it. By accessing our site or making a purchase, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to customers worldwide, excluding certain remote Asian regions. By using our site, you confirm you are at least 18 years old or using the site with parental supervision.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Swimline Shop or its suppliers and is protected by international copyright laws. Unauthorized use may violate copyright, trademark, and other laws.

2. Products and Services

2.1 Product Descriptions

We specialize in premium pool care products including:

  • Above Ground pool equipment
  • Water balancers and chemicals
  • Beaded liners and cartridges
  • Cleaning accessories and kits
  • Chlorine generators and alternatives

We strive for accurate product descriptions but cannot guarantee all details are error-free. Colors may vary slightly due to monitor settings.

2.2 Product Availability

All products are subject to availability. We may limit quantities and reserve the right to discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You will receive an order confirmation email once payment is verified.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store credit card information on our servers.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or supplier changes, though this won’t affect confirmed orders.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipping)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after shipping)

4.2 International Orders

We ship globally except certain remote Asian regions. International customers are responsible for all customs fees, import taxes, and compliance with local regulations.

4.3 Delivery Issues

While we make every effort to ensure timely delivery, we are not responsible for delays caused by carriers, weather, customs, or other unforeseen circumstances.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery if items are:

  • In original, unopened packaging
  • With all seals intact
  • Accompanied by original receipt

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened chemicals (Chlorine, Bromine, Balancers, Clarifiers, Enzymes)
  • Custom-cut beaded liners
  • Used cleaning accessories
  • Opened cartridge filters

5.3 Return Process

  1. Contact us at [email protected] within 15 days
  2. Wait for Return Authorization (RMA) number
  3. Ship items to: Swimline Shop Returns, 24 Norman Street, Salem, US 01970
  4. Customer pays return shipping unless error is ours

5.4 Refunds

Refunds are processed within 5 business days after we receive and inspect returns. Original shipping fees are non-refundable. Refunds will be issued to the original payment method.

6. User Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining confidentiality of your login information and all activities under your account.

6.2 Product Use

You agree to:

  • Use all pool chemicals and equipment according to manufacturer instructions
  • Follow all safety precautions
  • Store chemicals properly away from children and pets

6.3 Prohibited Conduct

You may not:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Submit false information when making purchases

7. Liability Limitations

7.1 Product Liability

Swimline Shop is not liable for:

  • Damages from improper product use
  • Chemical interactions not described in product instructions
  • Equipment failure due to improper installation or maintenance

7.2 Website Liability

We strive to keep our website available 24/7 but are not liable for temporary unavailability due to technical issues beyond our control.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

9. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by the laws of the State of [Insert State], USA, without regard to its conflict of law provisions.

11. Contact Information

For questions about these Terms or any order:

Swimline Shop
24 Norman Street
Salem, US 01970
Email: [email protected]
Phone: +1 (555) 123-4567 (Mon-Fri, 9am-5pm EST)