At Swimline Shop, we’re committed to making your pool care experience as smooth as our premium water balancers. Below you’ll find all the details about our shipping and return processes to ensure complete satisfaction with your pool supplies.

Shipping Information

Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery after shipping)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days delivery after shipping)

International Shipping: We ship globally except to certain remote Asian regions. International customers are responsible for any customs fees or import taxes.

Returns & Exchanges

We accept returns within 15 days of receiving your order, provided items meet these conditions:

  • In original, unopened packaging with all seals intact
  • In resalable condition (not used or installed)
  • Accompanied by original receipt or order confirmation

Non-Returnable Items: For health and safety reasons, we cannot accept returns on:

  • Opened chemicals (Chlorine & Bromine, Clarifiers & Enzymes, Balancers)
  • Custom-cut beaded liners
  • Used cleaning accessories
  • Opened cartridge filters

Return Process

  1. Contact Us: Email [email protected] within 15 days of receiving your order using our template below.
  2. Wait for Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the unused product in its original packaging with all included materials.
  4. Ship Your Return: Send to our warehouse at:
    Swimline Shop Returns
    24 Norman Street
    Salem, US 01970
    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.
  5. Receive Your Refund/Exchange: We’ll process your request within 5 business days after receiving and inspecting your return.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Swimline Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details:
– Product Name:
– Reason for Return/Exchange:
– Preferred Resolution: [Refund/Exchange for (product name)]

I confirm the product is in its original, unopened condition. Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Information

  • Processing Time: 5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timing:
    • Credit/Debit Cards: 3-5 business days after processing
    • PayPal: 1-2 business days after processing

Note: Original shipping fees are non-refundable.

Exchange Policy

  • Follow the same process as returns
  • We’ll ship your replacement once we receive the original product
  • Standard shipping rates apply unless the exchange is due to our error
  • Price differences will be adjusted (you’ll be charged or refunded the difference)

Damaged or Incorrect Items

If you receive damaged or incorrect items:

  • Contact us immediately at [email protected]
  • Include photos of the damaged product and packaging
  • We’ll arrange a replacement or refund at no additional cost

International Returns

For customers outside the United States:

  • All customs fees and return shipping costs are the customer’s responsibility
  • Refunds will be issued minus original shipping costs
  • We cannot accept returns from some remote Asian regions

Our team of pool enthusiasts is here to help! Contact us with any questions at [email protected] or +1 (555) 123-4567 (Mon-Fri, 9am-5pm EST).