Welcome to Swimline Shop’s FAQ section! As your trusted pool supply partner, we’ve compiled answers to the most common questions about our products, shipping, payments, and more. Can’t find what you need? Our pool experts are always happy to help at [email protected].
About Our Products
What types of pool products do you offer?
We specialize in comprehensive pool maintenance solutions including:
- Above ground pool equipment
- Water balancers and beaded liners
- Cartridge filters and cleaning accessories
- Chlorine, bromine, and chlorine generators
- Clarifiers, enzymes, and pool chemicals
- Seasonal opening/closing kits
- Pool cover accessories and alternatives
How do I choose the right chemicals for my pool?
Our chemicals are clearly labeled for specific pool types and maintenance needs. For personalized recommendations, email our pool experts with your pool specifications (size, type, current water conditions) at [email protected].
Are your pool chemicals safe for all pool types?
Most of our chemicals are suitable for various pool types, but always check product labels for specific compatibility. We specially package chemicals to prevent reactions during shipping and provide usage instructions with each order.
Ordering & Account Questions
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to modify or cancel an order. We’ll do our best to accommodate your request.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Shipping & Delivery
What are your shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 flat rate): 10-15 day delivery via DHL or FedEx after dispatch
- Free Shipping (orders over $50): 15-25 day delivery via EMS after dispatch
Do you ship internationally?
Yes! We ship globally to most countries, excluding some remote areas in Asia and other regions. During checkout, our system will confirm if we can deliver to your location.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Use this number on the carrier’s website (DHL, FedEx, or EMS) for real-time updates on your package’s journey to your doorstep.
When should I order seasonal supplies?
- Pool opening season: Order start-up kits, balancers, and clarifiers at least 3 weeks before opening
- Winterization: Purchase closing kits and cover accessories by mid-fall
- Year-round maintenance: Consider subscribing to chemical refills or setting reminders to reorder before running low
Returns & Refunds
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unopened and in original condition. Due to safety regulations, certain chemicals may not be returnable – please contact us first.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions. Return shipping costs are the customer’s responsibility unless the return is due to our error.
What if my items arrive damaged?
While we take great care in packaging, if items arrive damaged, please contact us within 48 hours of delivery with photos of the damage. We’ll arrange for replacement or refund as appropriate.
Still have questions? Our pool-loving customer service team is ready to help! Contact us at [email protected] or call our US office at +1 (555) 123-4567 (Mon-Fri, 9am-5pm EST).